Refund Policy
Effective: March 1, 2026
I'O Studio — Cancellation & Refund Policy
| Cancellation Timing | Refund Rate |
|---|---|
| Within 1 hour of payment (except same-day bookings) | 100% refund |
| 10+ days before shoot | 100% refund (no fee) |
| 9-7 days before | 70% refund (30% deducted) |
| 6-3 days before | 50% refund (50% deducted) |
| 2 days before ~ day of / no-show | No refund (100% deducted) |
※ Cancelling within 1 hour of payment is refunded in full no matter how close the shoot is — except for same-day bookings.
WE'O Studio — Cancellation & Refund Policy
※ The deposit is not the full price of the shoot but a booking fee that secures your date; it is non-refundable except in the cases listed below. This policy applies to bookings made via iostudio.kr. For deposit-transfer bookings, please contact us separately.
| Cancellation Timing | Refund Rate |
|---|---|
| Within 72 hours of deposit payment | 100% full refund |
| After 72 hours, 30 or more days before the shoot | 50% of the deposit refunded |
| Within 30 days of the shoot | No refund |
| Cancelling after rescheduling (regardless of timing) | No refund |
Overseas Payment (PayPal) Refund Fee
For PayPal payments, a 5% processing fee is deducted from refunds. (PayPal does not refund transaction fees to merchants upon refund.)
※ Applies to payments made on or after April 20, 2026.
※ For PayPal payments, an additional 5% processing fee is deducted from the refund rates above.
Schedule Change
- I'O: Moving earlier — unlimited. Postponing — only when no cancellation fee applies (10+ days before).
- WE'O: Moving earlier — unlimited. Postponing — once only, up to 30 days before.
Refund Process
- Cancel directly via booking lookup page (iostudio.kr/lookup)
- Refund amount auto-calculated based on cancellation timing
- Refund within 3-7 business days depending on payment method
If you booked via Naver, please cancel through Naver Booking.
Cancellation Due to Company
If the studio cannot provide the shoot, a full 100% refund is issued.
For refund/cancellation inquiries, please contact us:
- Channel Talk (bottom-right button)
- Email: cs@whitedotstudio.info
- Booking lookup: iostudio.kr/lookup